Terms & Conditions
All prices are VAT Exempt or Zero Rated
Packaging and Shipping
- Shipping is charged in addition at United Kingdom rates. For all other countries shipping will be calculated at the check out.
- We aim to dispatch orders within 24hrs subject to stock availability. Orders received before 11am stand a much better chance of being dispatched the same day.
- All UK orders are dispatched by Royal Mail Second Class Tracked, unless order exceed 2 kilograms, or exceed the Royal Mail parcel size limitations, where they will then be sent via ParcelForce Express 24hr. International orders will be sent by Royal Mail International Signed For, unless order exceed 2 Kilograms which will then be shipped via ParcelForce – Global Priority.
We accept payment in £ sterling only. The safest way to pay is on line through our secure payment gateway or PayPal, otherwise a BACS transfer, euro cheque or foreign draft in £ sterling is acceptable. Cheques and postal orders should be made payable to Moorlands Cheesemakers Ltd and irrespective of value, will be sent to the bank for clearing before goods are despatched.
Refunds and replacements
You have our promise to replace any item found to be faulty upon receipt for a full refund. Unwanted purchases must be returned within 7 days for a refund, minus the original postage and packaging cost. The strict 7 day return policy is in place due to the special storage requirements of all starters and rennet. Please send returns recorded delivery. No questions will be asked, that said, any constructive criticism would be gratefully received.
Outside the UK, returns containing starter cultures and liquid rennet will not be accepted, due to storage requirements.
Please report any discrepancies within 48 hours of receiving your order.
Your statutory rights are not affected.
Unless paying by credit card or through PayPal we regret we cannot send goods without prior payment
If you have any questions please do not hesitate to contact us [email protected] or on +44 (0) 7745170390